1. Who We Are

Urbex Projects Ltd is a property renovation and building services company operating in Scotland.

We provide services including (but not limited to):

• Boiler installations & servicing

• Heating & plumbing services

• Joinery & renovations

• Boiler care subscription plans

• General building works

If you have any questions about this Privacy Policy, please contact:

Email: enquiries@urbexprojects.co.uk
Phone: 07564 444 797

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2. What Information We Collect

When you use our website or contact us, we may collect:

Information you provide directly:

• Full name

• Email address

• Telephone number

• Property address

• Details about your enquiry

• Uploaded photos (if submitted)

Automatically collected information:

• IP address

• Browser type

• Device information

• Website usage data (via cookies)

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3. How We Use Your Information

We use your information to:

• Respond to enquiries

• Provide quotes

• Book appointments

• Deliver services

• Manage boiler care plans

• Process payments or direct debits

• Send service confirmations

• Improve our website

• Comply with legal obligations

We do not sell your personal data.

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4. Legal Basis for Processing (UK GDPR)

We process your data under:

• Contractual necessity – to provide services or quotations

• Legitimate interest – to respond to enquiries

• Legal obligation – tax and regulatory compliance

• Consent – where you opt into marketing communications

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5. Boiler Care Plans & Payment Information

If you subscribe to a boiler care plan:

• Payment details are handled securely via third-party payment providers

• We do not store full card or bank details

• We retain subscription data for contract management

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6. Sharing Your Information

We may share your data with:

• Subcontractors working on your project

• Payment providers

• Accountants

• Legal authorities (if required by law)

All third parties are required to protect your data.

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7. Data Retention

We retain your personal information:

• For as long as necessary to provide services

• For up to 6 years for tax and legal compliance

• Until you request deletion (where legally permitted)

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8. Cookies

Our website uses cookies to:

• Improve functionality

• Analyse traffic

• Enhance user experience

You can manage cookie preferences via our cookie consent banner.

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9. Your Rights (UK GDPR)

You have the right to:

• Access your personal data

• Request correction

• Request deletion

• Object to processing

• Request data portability

• Withdraw consent

To exercise these rights, contact:
enquiries@urbexprojects.co.uk

You also have the right to complain to the Information Commissioner’s Office (ICO):
https://ico.org.uk

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10. Data Security

We take reasonable technical and organisational measures to protect your data.

However, no internet transmission is completely secure.

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11. Updates to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.